All sales are final unless product or packaging are defective.

Be sure to try products first through your colour analyst. 

Defective items may be exchanged for the same or equivalent colour/product. 

To be eligible for an exchange, your item must be unused, include the original packaging, and returned within 30 days of delivery.

To exchange your product, ship the original item to: 198-230 Clarke Rd. London ON N5W 5P8 CANADA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.


Depending on where you live, the time for your exchanged product to reach you may vary.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. 

Please contact Christine by e-mail at christine@12blueprints.com with questions or concerns.

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